Commercial - Inside Sales Order Facilitator

Architessa

Rockville, MD, USA

Full time

Jul 5

This job is no longer accepting applications.

JOB DUTIES



Sell Tile!






Daily



Create Sample Orders and Sales Quotes accurately and timely as requested by the Outside Sales Representative, client, or management



When new website launches verify online sample orders are accurate and proper quote is provided



Provide OSR & SDR with updated information based on incoming online sample orders



Communicate regularly with the Sample Department to ensure we meet all client expectations with product and sample Need Date



Provide Budget Pricing to designers, as needed



Complete stock checks on material to confirm orders arrive to our clients per their Need Date



Register jobs with the manufacturers to avoid lost sales to competitors



Calculate custom freight for all orders via CH Robinson



Ensure all documentation is provided and proper payment taken for all Sales Orders



Audit all Quotes for errors and necessary accurate information before converting Quotes to Sales Orders



Manage and track Sales Orders, working with Customer Service as needed to provide post-sale support to our clients



Confirm each Opportunity has an appropriate next action item, assigned to appropriate party



Move projects forward in the sales process through relationship building and creating a sense of urgency when appropriate



Help clients via phone, email, in-person and sometimes virtual with any tile needs they have



At the end of each client interaction, sincerely thank them for working with us on their project



Clearly explain sales process to clients, providing the appropriate customer service representatives contact information when needed



Act on behalf of the Departments salespeople when they are outside of the office and clearly communicate messages to them by the end of the day



Respond to both internal and external clients who phone or e-mail in a timely manner



Arrive on time prepared to participate in the teams daily huddle



Weekly



Audit the Open Sample Order Report, reviewing any open items and following up with client and / or Sample Department as needed, ensuring client expectations are met



Annual



Attend local events hosted by appropriate industry organizations, such as ASID, AIA, and NEWH, as requested by management for networking and professional growth



Search for opportunities for professional development related to your role or the industry, seek approval from management to use your yearly allowance



Complete the self-review process with the manager



Attend company-wide inventory count, as needed



Attend all mandatory company meetings as published on the yearly calendar



Salesforce



Create all necessary records in Salesforce, including but not limited to Accounts, Contacts, and Opportunities



Regularly do a maintenance check of all records in Salesforce, looking for any revisions needed to addresses, emails, contacts, etc



Create accurate Quotes and Sales Orders, per company policy



Ensure all client phone calls and emails are logged throughout the day



Update the SFDC Open Opportunities with all incoming information from salespeople, clients, etc



Create Follow-Up tasks on each Opportunity in Salesforce, either for yourself or another member of your team, whichever is most appropriate



Create Events on Accounts and Opportunities on behalf of the Outside Sales Representative



Ensure that all data entered is clean and accurate, revising Salesforce records as needed. This includes but not limited to Accounts, Contacts, and Opportunities






Other Duties



Attend all vendor and product training



Add to and maintain relevant product knowledge



Be familiar with all materials stocked by the company and available in the Sample Department



Attend industry events, such as networking and tradeshows, as they are available



Maintain the appearance of the office by keeping a clean, organized workspace






REPORTS GENERATED & FREQUENCY OF USE



Open Sample Order Report, generated each day and delivered to you via email



New Quotes Created Today Report, generated each day and delivered to you via email



Daily Sales Report, generated each day and delivered to you via email






KEY PERFORMANCE INDICATORS



Outside Sales staff meeting or exceeding Monthly Sales Goals as provided on the Daily Sales Report



Maintains a positive and inviting attitude with clients and co-workers



All data entered into Salesforce and information recorded accurately



Daily Huddles are taking place per company guidelines



Develops a rapport with major accounts



Phones answered in a timely manner



Proper phone etiquette followed



Voicemails and emails returned within company guidelines



Positive reviews on Social Media



Daily attendance records meet or exceed company policy



Desired Skills and Experience

CORE COMPETENCIES


Excellent verbal and communication skills


High level of integrity and work ethic


Strong knowledge of sales principles, methods, practices, and techniques


Excellent listening skills


Ability to critically analyze situations and discern solutions


Ability to self-manage, self-motivate, and multitask


Excellent time management skills, including the ability to prioritize effectively


Keen attention to detail


Excellent organizational skills


Ability to maintain a positive working relationship with clients and co-workers


Proper phone etiquette including how to receive a call, transfer a call, put callers on hold, take a message and end a call


Industry knowledge (Commercial sales and the bidding process a plus)


Product knowledge


Working knowledge of computer systems (CRM and / or Salesforce experience a plus)


Types 50 words a minute


Be able to carry 30 pounds of tile by hand and dolly

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