Sales Development Representative

Hiya Inc.

Seattle, WA, USA

Full time

Sep 26

This job is no longer accepting applications.

At Hiya, we are on a mission to modernize the voice call with trust, identity and intelligence. We are trusted by global enterprises, carriers and consumers to provide secure, engaging connections and stop unwanted calls. Built on the world's leading Voice Performance Platform, Hiya protects people from spam and fraud calls, connects businesses with their customers, and helps carriers secure their networks for all. Our SaaS applications, Hiya Connect and Hiya Protect, serve more than 130M users worldwide, power services like AT&T Call Protect and Samsung Smart Call, and deliver voice performance insights that move businesses forward. We're passionate about creating a culture where employees love to work, feel supported and energized, and are empowered to create, innovate and challenge the status quo.


We are seeking a Sales Development Representative (SDR). In this role, you will build a strong sales foundation and be responsible for driving market share and qualifying leads that build a pipeline for the sales organization. The SDR will follow up on web inquiries, pre‐qualify leads, find and create new leads through the outbound process and develop to the point of handoff for Sales.


What You Will Be Doing…


You will be working closely with the sales team to qualify and schedule meetings for the Account Executives through inbound and or outbound processes. The SDR will perform prospecting, marketing event outreach and perform general sales development functions to build a pipeline within targeted accounts designated by management.


An implicit responsibility of the SDR is to conduct business dealings with prospects in a way that creates a superior customer/prospect experience to set the stage for future product sales for Hiya. SDRs are the first impression for our prospects and have a huge impact on Hiya's success


In this role you will:

  • Build and manage lead development pipeline
  • Deliver outbound phone calls, emails, LinkedIn messages and other touch points to customers and potential customers at a high volume
  • Achieve or exceed goal for qualified leads to Sales on a monthly basis
  • Qualify all sales leads based upon lead qualification criteria definitions
  • Provide baseline research within targeted accounts to identify key contacts and critical account information prior to prospecting call
  • Develop superior customer service relationships with prospects
  • Provide weekly activity reports to management
  • Proactively learn Hiya product, competitive products, and market knowledge via website, on‐line webinars, and other marketing information
  • Update lead status and all prospect interaction in CRM application daily
  • Continuous learning through mock calls, formal training, and regular coaching and feedback
  • Work different time zones

You don't have to check all the boxes, but we think these are important requirements for this role:

  • Sales and/or lead qualification experience (including outbound prospecting)
  • Experience with lead qualification at all levels within organizations – managers, directors, VPs, executives
  • You know what to say and more importantly, how to say it
  • Comfortable with making phone calls and objection handling
  • Ability to work in a high energy, fast‐paced sales environment. You think out-of-the-box and wow people with your interesting angles and quality work
  • Proficient with standard corporate productivity tools
  • Experience using Hubspot or Marketo, Salesforce, Outreach , LinkedIn Sales Navigator and other 3rd party integration tools
  • Energized working at a fast-paced company where the feedback and cycle is measured in hours rather than weeks with lots of change
  • "Get it done" attitude and team spirit while building a career-defining opportunity in a proven, results-oriented team

Hiya is a fast-growing startup that offers a team of dynamic and experienced executives at the helm, and a hardworking team of international colleagues at your side. We value getting things done for our customers and consistently improving ourselves and products along the way.


Hiya is an equal opportunity employer. We value and embrace diversity. We do not discriminate on the basis of race, color, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age or disability status.


This role is based in Seattle.

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